Contact us

Every item below removes one round trip. The first two matter most: without them we are searching for your track by hand.

• The link to your analysis page. It looks like pitchmusic.io/analyse/... and it is in the address bar of your results page, and in the email we sent you. Paste the whole thing.
• The email address you used at upload. Reports and credits are attached to that address, and it is not always the address you are writing from.
• What you expected, and what happened instead. One line each is plenty.
• If money was involved: whether you paid by card or with credits, and roughly when. A payment reference helps if you have one.
• Any error text on the screen, exactly as shown. A screenshot is fine.

This is the case to write to us about first, and the one commitment we make in the Terms: if a failure on our side stops delivery, contact us within 7 days and we will re-generate the report, or, if you paid with credits, put those credits back.

Put paid report somewhere in the subject line so it is obvious at a glance, or use this link, which fills the subject in for you: report a failed paid report.

Pitch is a small operation, so it is worth being plain about what does not exist rather than letting you hunt for it:

• No phone line.
• No live chat.
• No ticket portal or case numbers. Your email thread is the record.
• No published response time. We would rather not print a window we cannot hold every single time. What we can say plainly: every message to support@pitchmusic.io is read by a person, and replies come to the address you wrote from.

• Label, distributor, or bulk volume. Dozens of tracks a month, team seats, or API access: ask about bulk and API access.
• More artist slots on a registered account: request extra slots.
• Your data. Access, correction, export, or deletion. What we hold and how long is set out in the Privacy Policy; a signed-in account can also delete itself from Account.
• You run a playlist or a blog and want to be listed: For curators.
• Stop the emails. Every email we send carries an unsubscribe link. If the link is broken, write to us and we will remove you by hand.

Some questions have a documented answer, and reading it is faster than waiting on us:

• What happens to your audio, how long we keep it, and what we retain afterwards: Privacy Policy.
• What a report is and is not, what you are agreeing to at upload, and the remedy when delivery fails: Terms of Service.
• What a finished report actually looks like before you pay: see a full sample report.